Privacy Policy bbd11

01 Introduction and Scope

This Privacy Policy is issued by bbd11, an online casino and sports betting platform operating under an international licence. This policy applies to all individuals who register an account, use the services, browse the bbd11 website, or interact with any part of our platform.

By registering an account or using the bbd11 platform, you agree to how we handle your personal information as described in this document. If you do not agree with the terms set out here, please stop using our platform and contact us to close your account.

02 Information We Collect

bbd11 collects personal information across several main categories to allow the platform to operate securely and meet regulatory requirements:

a) Account Registration Information

• Full name as shown on your MyKad or passport
• Date of birth (for age verification of 21 and above)
• Active email address
• Mobile number
• Username and password (stored in hashed form)

b) Financial and Transaction Information

• E-wallet details (Touch 'n Go eWallet, Boost) for deposit and withdrawal purposes
• Bank account number for FPX and DuitNow transactions
• Crypto wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history

c) Technical and Usage Information

• IP address, browser type and device operating system
• Login activity and game session logs
• Cookie data and website preferences

d) Identity Verification Information (KYC)

Where required by our compliance procedures, you may be asked to submit a copy of an identity document such as your MyKad or passport, as well as proof of residential address. These documents are handled with the highest level of confidentiality and stored in a secure system.

03 Purpose of Use

Every piece of information we collect is used only for legitimate and transparent purposes. bbd11 does not use player data for purposes unrelated to delivering our services. The main purposes for which information is used are as follows:

• Creating and managing player accounts, including identity verification
• Processing deposits and withdrawals securely through the payment methods provided
• Complying with legal requirements, anti-money laundering (AML) regulations and Know Your Customer (KYC) procedures
• Providing customer support via live chat and email in Malay and English
• Sending important notifications relating to accounts, bonuses and suspicious activity
• Improving platform security and detecting fraud attempts or unauthorised access
• Analysing usage patterns for internal service improvement purposes

We do not use your information to make automated decisions that materially affect your rights without appropriate human review.

04 Sharing and Disclosure of Information

bbd11 does not sell or rent player personal information to any third party for marketing purposes. However, there are certain situations where information may be shared with the following parties:

Third-Party Service Providers

We work with selected payment providers, game providers and technology infrastructure companies to keep the platform running. These parties are subject to strict confidentiality agreements and may only use your information for agreed purposes.

Legal and Regulatory Requirements

bbd11 may be required to disclose information to authorities or relevant regulatory bodies where there is a legitimate legal requirement, a court order, or to comply with the international licensing obligations we hold.

Transfer to Related Entities

In the event of a merger, acquisition or sale of business assets, player information may be transferred to the new entity taking over operations, subject to notification to affected players.

05 Data Security and Storage

The security of your personal information is a priority for bbd11. We implement reasonable technical and organisational measures to protect data from unauthorised access, disclosure, alteration or destruction.

Our systems use SSL/TLS encryption for all data communications. Passwords are stored using irreversible cryptographic hash functions. Access to personal data within our internal systems is restricted to staff who need that access to carry out their duties, and every access is logged for audit purposes.

Although we make every effort to protect your data, no security system can be fully guaranteed. Should any security incident involving your personal data occur, bbd11 will notify you within a reasonable timeframe via email or an in-platform notification.

Your data is stored on secure servers. The retention period depends on operational needs and legal compliance obligations — generally between five and seven years after an account is closed to meet financial record-keeping and audit requirements.

06 Your Rights as a Player

As a player using the bbd11 platform, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure: In certain situations, you may request that your personal information be deleted, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request that your data be provided in a transferable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team via 24/7 live chat on the platform or by email at [email protected]. We will process your request in accordance with established procedures and respond within a reasonable timeframe.

07 Cookies and Tracking Technologies

bbd11 uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and analyse platform performance internally.

Types of Cookies Used:

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Preference Cookies: Save your personal settings such as language and display theme.
• Analytics Cookies: Help us understand how players use the platform for improvement purposes. This data is analysed in aggregate and does not directly identify individuals.

You can manage or disable cookies through your browser settings, though doing so may affect certain functions of the bbd11 platform.

08 Amendments to the Privacy Policy

bbd11 reserves the right to update this Privacy Policy from time to time in line with changes in business operations, legal requirements, or industry practices. Players will be notified of any material amendments via in-platform notifications or their registered email at least seven days before the changes take effect.

You are encouraged to review this page periodically to stay informed about how your personal information is handled. The date of the most recent update will always be displayed at the top of this document. Continued use of the bbd11 platform after amendments take effect is considered acceptance of the updated policy.

09 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how bbd11 handles your personal information, you are welcome to reach us through the following channels:

• Live Chat: Available 24/7 directly within the bbd11 platform, in Malay and English
• Email: [email protected]

Our customer service team will make every effort to respond to each enquiry thoroughly. For issues that require further investigation, we will provide regular updates on the status of your request.